Taking Care Takes Time. 

Due to the impact of Covid-19, it may take longer for your order to arrive. Please expect a 1-3 week shipment time due to this delay. We appreciate your patience and understanding as we work to keep our team, delivery team - and you - safe. We continually strive to provide the best possible customer service during these unprecedented times.

Shipping, Return, and Exchange Information

US shipping

Standard shipping to the U.S. is FREE on all orders above $50.

You can expect delivery within 3-7 business days from the order date. You will receive an email with tracking information when your order is shipped.

For U.S. orders under $50, shipping costs $5.


 Canada shipping

You can expect delivery within 3-10 business days from the order date. You will receive an email with tracking information when your order is shipped.

There is a $12 shipping fee for the expedited shipping package for orders over $50.

There is a $20 shipping fee for the expedited shipping package for orders under $50.

**Canada order may be subject to customs duties by the destination. 


 International Shipping (excluding Canada)

You can expect delivery within 7-21 business days from the order date. You will receive an email with tracking information when your order is shipped.

There is a $20 shipping fee for orders above $50 International USPS Shipping.

There is a $25 shipping fee for orders under $50 International USPS Shipping.

**International purchases (including Canada) may be subject to customs duties by the destination country. 

 

*Please use your own shipping method for international returns or exchanges. Contact us info@medicloshop.com for more details.

*In the case of items being damaged during shipment, please immediately contact our customer care department at info@medicloshop.com. We will work with you to replace your item as soon as possible. If we have a replacement in stock, we will send it to you at no charge to you and may ask you to return the damaged/defective item to us using our free return service.

*Shipping rates are subject to change. 

*All returns are free on US orders, all the time. Due to increased volume and the impact of COVID-19, return processing is delayed. For employee safety, we hold items for 3 days before processing any return. Refunds should be expected in 5-7 business days after the return process is complete.