Shipping & Returning Information
Taking Care Takes Time.
Taking care takes time. Due to increased orders and the impact of Covid-19, it may take longer for your order to arrive. We appreciate your patience and understanding as we work to keep our team - and you - safe. We continually strive to provide the best possible customer service during these unprecedented times.
>>>>Shipping, Return and Exchange<<<<
US shipping
Standard shipping to the U.S. is FREE on all orders above $50.
You can expect delivery within 3-7 business days from the order date. You will receive an email with tracking information when your order is shipped.
For U.S. orders under $50, shipping costs $5.
You can expect delivery within 3-10 business days from the order date. You will receive an email with tracking information when your order is shipped.
There is a $12 shipping fee for the expedited shipping package for orders over $50.
There is a $20 shipping fee for the expedited shipping package for orders under $50.
**Canada order may be subject to customs duties by the destination.
International Shipping (excluding Canada)
You can expect delivery within 7-21 business days from the order date. You will receive an email with tracking information when your order is shipped.
There is a $20 shipping fee for orders above $50 International USPS Shipping.
There is a $25 shipping fee for orders under $50 International USPS Shipping.
**International purchases (including Canada) may be subject to customs duties by the destination country.
*Please use your own shipping method for international returns or exchanges. Contact us info@medicloshop.com for more details.
*In the case of items being damaged during shipment, please immediately contact our customer care department at info@medicloshop.com. We will work with you to replace your item as soon as possible. If we have a replacement in stock, we will send it to you at no charge to you and may ask you to return the damaged/defective item to us using our free return service.
*Shipping rates are subject to change.
*All returns are free on US orders, all the time. Due to increased volume and the impact of COVID-19, returns processing is delayed. For employee safety, we hold items for 3 days before processing any return. Refunds should be expected in 5-7 business days after the return process is complete.