Taking Care Takes Time

Due to the impact of Covid-19 & the large quantity of BFCM sales, it may take longer for your order to arrive. Please expect a 1-3 weeks shipping time due to this delay.

2020 BFCM orders will begin shipping on 12/1. When you place an order from 11/25 - 11/29, we will begin shipping on 12/1. For 2020 BFCM sales orders, delivery delays are expected. 

We appreciate your patience and understanding as we work to keep our team, delivery team - and you - safe. We continually strive to provide the best possible customer service during these unprecedented times.

 

Shipping, Return, and Exchange Information

US shipping

US Standard shipping is FREE on all orders above $50.

US Shipping may take from 3-10 business days from the date of the order. 

You will receive an email or text with tracking information when your order is shipped.

For all U.S. orders under $50, shipping costs $5.



 International Shipping (including Canada)

International shipping may take from 7-21 business days from the date of the order. 

You will receive an email with tracking information when your order is shipped. 

You can choose your delivery date during your check out process.

**International purchases (including Canada) may be subject to customs duties by the destination country. 

 

*Please use your own shipping method for international returns or exchanges. Contact us help@medicloshop.com for more details.

*In the case of items being damaged during shipment, please immediately contact our customer care department at help@medicloshop.com. We will work with you to replace your item as soon as possible. If we have a replacement in stock, we will send it to you at no charge to you and may ask you to return the damaged/defective item to us using our free return service.

*Shipping rates are subject to change. 

*All returns are free on US orders, all the time. Due to increased volume and the impact of COVID-19, return processing is delayed. For employee safety, we hold items for 3 days before processing any return. Refunds should be expected in 5-7 business days after the return process is complete. Thank you for your understanding and patience.