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About This Policy

This Privacy Policy explains how Mediclo (“Mediclo,” “we,” “us,” or “our”) collects, uses, shares, and protects your personal information when you visit mediclo.com (the “Site”), make a purchase, sign up for our emails or text messages, or otherwise interact with us.

By using the Site, you acknowledge the practices described in this Privacy Policy. If you do not agree, please do not use the Site.

Text messaging summary: Text messaging originator opt-in data and consent will not be sold, rented, or shared with any third parties for marketing or promotional purposes. See the “Text Messaging (SMS) Program” section below for details.

Information We Collect

Information you provide to us. When you place an order, create an account, sign up for emails or texts, contact customer service, enter a promotion, or leave a review, we may collect:

  • Contact details: name, email address, phone number (including mobile number), billing and shipping address
  • Order details: products purchased, sizes, order history, returns and exchanges
  • Payment information: processed securely by our payment processors (such as Shopify Payments, PayPal, Shop Pay). We do not store full credit card numbers on our servers.
  • Account details: login credentials and saved preferences
  • Communications: messages, survey responses, reviews, and other content you send us
  • Professional information you choose to share, such as your role or specialty in healthcare, for personalized offers or programs

Information collected automatically. When you browse the Site, we and our service providers automatically collect:

  • Device information: IP address, browser type, operating system, device identifiers, time zone, and approximate location derived from IP address
  • Usage information: pages and products viewed, search terms, referring websites, links clicked, time spent on pages, and cart activity
  • Information from cookies, pixels, web beacons, log files, and similar technologies (see “Cookies and Targeted Advertising”)

Information from third parties. We may receive information from service providers, advertising and analytics partners, and social media platforms (for example, when you interact with our Meta, Instagram, TikTok, or Google content or ads).

How We Use Your Information

We use personal information to:

  • Process and fulfill orders, including payments, shipping, returns, exchanges, and order confirmations
  • Provide customer support and respond to your requests
  • Manage your account and remember your preferences
  • Send transactional messages about your orders and account
  • Send marketing emails and text messages when you have opted in
  • Personalize your shopping experience and show relevant products and offers
  • Measure and improve our advertising, Site performance, and product assortment
  • Detect, prevent, and investigate fraud, security incidents, and other harmful activity
  • Run promotions, contests, surveys, and loyalty or referral programs
  • Comply with legal obligations and enforce our Terms of Service

Text Messaging (SMS) Program

If you opt in to receive text messages from Mediclo, we collect your mobile phone number and a record of your consent (including the date, time, and method of opt-in).

  • Consent: By opting in, you agree to receive recurring automated marketing and informational text messages from Mediclo at the number provided. Consent is not a condition of any purchase.
  • Frequency and rates: Message frequency varies. Message and data rates may apply.
  • Opt out: Reply STOP to any message to unsubscribe at any time. You will receive one confirmation message and no further marketing texts.
  • Help: Reply HELP for help, or contact us at [support email].
  • Carriers: Carriers are not liable for delayed or undelivered messages.

Text messaging originator opt-in data and consent will not be sold, rented, or shared with any third parties for marketing or promotional purposes. No mobile information will be shared with third parties or affiliates for marketing or promotional purposes. We share mobile information only with service providers that help us deliver our text messaging program (such as our SMS platform and mobile carriers), and only as needed to provide that service.

For full terms, see our SMS Terms of Service at [link to SMS terms].

Email Marketing

If you subscribe to our emails or make a purchase, we may send you news, product launches, and promotions. You can unsubscribe at any time using the “unsubscribe” link in any marketing email or by contacting us. Even after you unsubscribe, we may still send transactional emails about your orders and account. Our email service providers may use tracking technologies to tell us whether emails were opened and links were clicked.

How We Share Your Information

We do not sell your personal information for money. We share personal information only as described below:

  • Service providers: Companies that help us run our business, such as Shopify (e-commerce platform; see Shopify’s Privacy Policy), payment processors, shipping carriers and fulfillment partners, email and SMS platforms, customer support tools, review platforms, and analytics providers such as Google Analytics (see Google’s Privacy Policy). They may use your information only to provide services to us.
  • Advertising and analytics partners: Partners such as Meta (Facebook and Instagram), Google, TikTok, and Pinterest may collect information through cookies and pixels on our Site to measure ads and show you relevant ads. Under some state laws, this may be considered a “sale” or “sharing” of personal information. You can opt out as described below.
  • Legal and safety: To comply with laws, subpoenas, court orders, or other lawful requests, and to protect the rights, property, or safety of Mediclo, our customers, or others.
  • Business transfers: In connection with a merger, acquisition, financing, or sale of all or part of our business.
  • With your consent: When you direct us to share your information.

As stated above, SMS opt-in data and consent are never shared with third parties for their marketing or promotional purposes.

Cookies and Targeted Advertising

We use cookies and similar technologies to keep the Site working (such as your cart), remember preferences, analyze traffic, and deliver and measure advertising. Most browsers let you block or delete cookies; if you do, some Site features may not work.

You can limit targeted advertising by:

Global Privacy Control: We honor Global Privacy Control (GPC) signals as a request to opt out of the sale or sharing of personal information for targeted advertising, for the browser or device sending the signal.

Do Not Track: Because there is no common standard for Do Not Track browser signals, we do not respond to them. We do honor GPC as described above.

Your Privacy Rights

Depending on where you live, including California, Colorado, Connecticut, Virginia, Utah, Texas, Oregon, and other states with consumer privacy laws, you may have the right to:

  • Know and access the personal information we have collected about you
  • Correct inaccurate personal information
  • Delete personal information we hold about you, subject to legal exceptions
  • Obtain a copy of your personal information in a portable format
  • Opt out of the sale or sharing of personal information, targeted advertising, and certain profiling
  • Appeal a decision we make about your request

We will not discriminate against you for exercising these rights.

How to submit a request: Email us at [privacy email] with the subject line “Privacy Request,” or use the “Do Not Sell or Share My Personal Information” link in our Site footer. We will verify your identity before responding, usually by matching information you provide with our records. You may use an authorized agent to submit a request on your behalf, and we may ask for proof of their authority. We respond within the time required by law, generally 45 days. If we deny your request, you may appeal by replying to our decision; if your appeal is denied, you may contact your state Attorney General.

California residents: In the past 12 months, we have collected the categories of personal information described in “Information We Collect” (identifiers, commercial information, internet or network activity, approximate geolocation, and inferences) for the purposes described in “How We Use Your Information.” We have shared identifiers and internet activity with advertising partners for cross-context behavioral advertising. We do not knowingly sell or share the personal information of consumers under 16. We do not use sensitive personal information to infer characteristics about you. California’s “Shine the Light” law also lets California residents request information about disclosures to third parties for their direct marketing purposes; contact us to make that request.

Data Retention

We keep personal information only as long as needed for the purposes in this policy, such as fulfilling orders, maintaining tax and accounting records, resolving disputes, and meeting legal obligations. Records of SMS consent are kept as long as required to show compliance. When information is no longer needed, we delete or de-identify it.

Data Security

We use reasonable administrative, technical, and physical safeguards to protect personal information, including encrypted (SSL/TLS) checkout through Shopify. No system is completely secure, and we cannot guarantee absolute security.

Children’s Privacy

The Site is intended for adults and is not directed to children under 13. We do not knowingly collect personal information from children under 13. If you believe a child has given us personal information, contact us and we will delete it.

International Visitors

Mediclo is based in the United States, and your information is processed in the United States. If you visit from outside the U.S., your information may be transferred to and stored in the U.S., where privacy laws may differ from those in your country.

The Site may link to other websites and social media platforms. We are not responsible for their privacy practices; please review their policies.

Changes to This Policy

We may update this Privacy Policy from time to time. When we do, we will update the “Last updated” date at the top. Material changes will be posted on the Site or communicated as required by law.