Help Center

FAQ

Standard shipping is free for all US orders of $50 or more and $5 for orders under $50.

Shipping charges are calculated at checkout for international orders. Fees are subject to customs, duties, and taxes according to each country. 

We aim to fulfill orders within 2-3 business days given product availability and payment verification. Please check your email for order and shipping confirmation details. Shipping times may vary but our team and shipping carriers are working hard to ensure you get your items as soon as possible.


Free standard continental U.S. shipping is estimated to arrive within 3-10 business days to most locations. 


Please note that we do not fulfill orders on the weekends or major U.S. holidays. 


For embroidery orders, please allow up to two additional weeks for your order to be fulfilled.

We ship worldwide, please note we do not ship to P.O. boxes or 3rd party companies.

What is Route?


Route is a third party application that allows customers to purchase insurance for their packages during checkout. For customers that choose to purchase this insurance, their lost, stolen or damaged packages are eligible for a replacement (pending item availability), store credit and in some cases, reimbursement. 


If you apply for Route’s shipping insurance, you will receive an email with information on how to file a claim if necessary. You can also click here to file a claim.


Please note that we are not accountable for your package after it leaves our facility, as we have no control over the operations of the shipping carriers we utilize. We also are unable to provide “delivery by” guarantees due to carrier delays.


Returns are fast, easy, and free for U.S. orders.

To get started, head to our returns page (Returns & Exchanges).

  • Enter your order number with the prefixes "MC", or "EXC-MC" and your postal code to begin

  • Follow the instructions and select the item(s) you want to return or exchange

  • Once your request is approved, you will get a confirmation email with shipping details

If you need further assistance, please contact us at help@medicloshop.com, and we will be more than happy to help!

Refunds can be expected within 3-5 business days after our team receives your order. Please allow for additional time as your bank may take longer to post the refund back to your account.


Due to the impact of COVID-19, please note it may take longer for our team to process returns/exchanges but rest assured that we are working hard to process these as quickly as possible. Thanks for your patience.

We want to make sure you get what you want, no matter what! That’s why we gladly accept returns for any reason within 30 days of your delivery date. 


Refunds will be credited back to the original form of payment unless otherwise requested.  


Exceptions: “Final Sale” and Embroidered items cannot be returned or exchanged. 

TENCEL™ is derived from responsibly harvested trees. Being made from a natural material it does not retain color in the same way that synthetic fabrics would. Therefore be sure to follow these guidelines to best care for your TENCEL™ scrubs.

1. Sort and wash with like colors and fabrics

2. Wash scrubs inside out with cold water and gentle detergent

3. Line or hang dry

>>Overloading washer or dryer could damage your clothes and decrease your washer and dryer's efficiency

To ensure your FYSEL® scrubs look fresh please follow these guidelines.

1. Machine wash with like colors

2. Only use Non-Chlorine Bleach when needed

3. Tumble dry low

4. Iron if needed

Overloading your washer or dryer could result in piling or damage and could decrease your washer and dryer's efficiency

Please refer to our size guide to determine which size you should order.Our sizing is the same across multiple styles however fits may vary. 

If you are still unsure about your size, click the hanger icon on each product page "not sure about the size?" and take a fit quiz. 

Yes, we have a rewards program called: Mediclo Insider Rewards. It's free to join and easy to earn points. For each eligible purchase, you can earn points that can be redeem for discounts.

>>>Ways to Earn: 

  • Place an order (5 Mediclo Insider Points for every $1 spent)
  • Celebrate a Birthday (500 Mediclo Insider Points)
  • Follow us on Instagram @shopmediclo (50 Mediclo Insider Points)

>>>Ways to Redeem:

  • Order Discount (100 Mediclo Insider Points = $1)

1. Click Mediclo Insider Reward(@left bottom)       

2. Sign In

3. Check out your point

4. Redeem your point

5. Get your store credit code or link 

6. Redeem it

>>>Extra ways to earn:

Referrals - Give $20 get $20 when your friends use your referral link and make a purchase of $50 or more

At Mediclo, it's more than just scrubs. We strive to create a sustainable brand while providing the very best for healthcare professionals around the world. We try our best to practice sustainability in all aspects of our business and product's life-cycle.

For a more detailed look into our sustainable practices please visit: Made With Care