Help Center

FAQ

Standard shipping in the United States is free for all orders over $50, and $5 for orders under $50.

For all international orders, shipping charges are added at checkout.

Fees are subject to customs, duties, and taxes according to the destination country.

For international returns and exchanges please use your preferred shipping carrier of choice to generate a shipping label.

We aim to fulfill orders within 2-3 business days given product availability and payment verification. Please check your email for order and shipping confirmation details. Shipping times may vary but our team and shipping carriers are working hard to ensure you get your items as soon as possible.


Free standard continental U.S. shipping is estimated to arrive within 3-10 business days to most locations. 


Please note that we do not fulfill orders on the weekends or major U.S. holidays. 


For embroidery orders, please allow up to two additional weeks for your order to be fulfilled.

We ship worldwide, please note we do not ship to P.O. boxes or 3rd party companies.

Returns are fast, easy, and free for U.S. orders.

To get started, head to our returns page (Returns & Exchanges).

  • Enter your order number with the prefixes "MC", or "EXC-MC" and your postal code to begin

  • Follow the instructions and select the item(s) you want to return or exchange

  • Once your request is approved, you will get a confirmation email with shipping details

If you need further assistance, please contact us at help@medicloshop.com, and we will be more than happy to help!


Items purchased from Mediclo are eligible for a refund or exchange if returned within 30 days from the delivery date. All items must have their original tags intact and must be unwashed, free of odors, stains, or anything that would prevent the items from being sold in new condition. 

(Items will be shipped back to the customer if returnable conditions are not met.)


If an item you receive is damaged or defective, reach out to us within seven days of the delivery date and we are happy to work out a solution for you.


Refundable:

- Unworn and unwashed merchandise

- With original tags intact

- Free of stains e.g. makeup, deoderant


Not refundable: 

- Final Sale Items

- Embroidery Items

- Gift Cards 


Need more help?

Email us with your questions at help@medicloshop.com

We want to make sure you get what you want, no matter what! That’s why we gladly accept returns for any reason within 30 days of your delivery date. 


Refunds will be credited back to the original form of payment unless otherwise requested.  


Exceptions: “Final Sale” and Embroidered items cannot be returned or exchanged. 

Refunds can be expected within 3-5 business days after our team receives your order. Please allow for additional time as your bank may take longer to post the refund back to your account.


Due to the impact of COVID-19, please note it may take longer for our team to process returns/exchanges but rest assured that we are working hard to process these as quickly as possible. Thanks for your patience.

TENCEL™ is derived from responsibly harvested trees. Being made from a natural material it does not retain color in the same way that synthetic fabrics would. Therefore be sure to follow these guidelines to best care for your TENCEL™ scrubs.


1. Sort and wash with like colors and fabrics

2. Wash scrubs inside out with cold water and gentle detergent

3. Line or hang dry

To ensure your FYSEL® scrubs look fresh please follow these guidelines.


1. Machine wash with like colors

2. Only use Non-Chlorine Bleach when needed

3. Tumble dry low

4. Iron if needed

Yes, we have a rewards program called: Mediclo Insider Rewards. It's free to join and easy to earn points. For each eligible purchase, you can earn points that can be redeem for discounts.

>>>Ways to Earn: 

  • Place an order (5 Mediclo Insider Points for every $1 spent)
  • Celebrate a Birthday (500 Mediclo Insider Points)
  • Follow us on Instagram @shopmediclo (50 Mediclo Insider Points)

>>>Ways to Redeem:

  • Order Discount (100 Mediclo Insider Points = $1)

1. Click Mediclo Insider Reward(@left bottom)       

2. Sign In

3. Check out your point

4. Redeem your point

5. Get your store credit code or link 

6. Redeem it

>>>Extra ways to earn:

Referrals - Give $10 get $10 when your friends use your referral link and make a purchase of $50 or more

At Mediclo, it's more than just scrubs. We strive to create a sustainable brand while providing the very best for healthcare professionals around the world. We try our best to practice sustainability in all aspects of our business and product's life-cycle.


For a more detailed look into our sustainable practices please visit: Made With Care