For US Returns and Exchanges

Returns are easy, fast, and free. Here are a few steps to complete:

1. Please go to Returns & Exchanges
2. Enter your order number with the prefix "MC" or "EXC-MC" along with your postal code
3. Follow the instructions to make your selections
4. Ship the item(s) back using the prepaid label that is generated along with your original packing slip 

For International Returns 

Here are a few steps to submit an International Return

1. Please go to International Return Portal
2. Enter your order number and select the items you wish to return and complete details.
3. Refer to the instructions after you submit your return to send back your item(s).

We want to help you find the best scrubs for you! That’s why we gladly accept returns (in their original condition) for any reason within 30 days of your delivery date. 

Refunds can be expected within 3-5 business days after our team receives your package. Please allow for additional time as your bank may take longer to post the refund back to your account.

• Refunds will be credited back to the original form of payment unless otherwise requested.  

• Exceptions: “Final Sale” and Embroidered items cannot be returned or exchanged. 

Items purchased from mediclo.com are eligible for a refund or exchange if returned within 30 days from the delivery date. All items must have their original tags intact and must be unwashed, free of odors, stains, or anything that would prevent the items from being sold in new condition. 

• Items will be shipped back to the customer if returnable conditions are not met.

Not refundable or eligible for exchanges or returns: 

• Final Sale Items
• Embroidery Items
• Gift Cards 

Need more help? Email us with your questions at help@medicloshop.com

Standard shipping is free for all US orders of $50 or more and $5 for orders under $50. Shipping charges are calculated at checkout for international orders. Fees are subject to customs, duties, and taxes according to each country. 

We aim to fulfill orders within 2-3 business days, given product availability and payment verification. Please check your email for order and shipping confirmation details. Shipping times may vary but our team and shipping carriers are working hard to ensure you get your items as soon as possible. 

Free standard continental U.S. shipping is estimated to arrive within 3-10 business days to most locations. Please note that we do not fulfill orders on the weekends or on major U.S. holidays. 

For embroidery orders, please allow up to two additional weeks for your order to be fulfilled.

We ship worldwide, please note we do not ship to P.O. boxes or 3rd party companies.

What is Route?

Route is a third-party app that allows customers to purchase insurance for their packages during checkout. For customers that purchase this insurance, their lost, stolen, or damaged items are eligible for a replacement (pending item availability), store credit, or, reimbursement. If you purchase Route’s shipping insurance, you will receive an email with information on how to file a claim. You can also click here to file a claim. Please see the information on the filing window for submitting claims.

For Lost Packages: claims must be filed no sooner than 7 days after the last tracking update for US shipments and 20 days for international shipment

For Stolen Packages: claims must be filed 5 days after the "delivery date" but no longer than 15 days 

For Damaged Packages: claims for damaged orders must be filed within 15 days of the delivery date

Please note that we are not accountable for your package after it leaves our facility, as we have no control over the operations of the shipping carriers we utilize. We also are unable to provide “delivery by” guarantees due to carrier delays.

If you received a delivery confirmation but do not see your package, we ask that you wait 2 business days before contacting our team. Sometimes our carriers will prematurely mark a package as delivered before the package actually arrives. Most likely they will attempt to deliver the package within 48 hours of the delivery confirmation, if the package still has not arrived please reach out to our team with your order number at help@medicloshop.com.

TENCEL™ is derived from responsibly harvested trees. Being made from a natural material it does not retain color in the same way that synthetic fabrics would. But you don't have to do any special extra care that much.

1. Machine wash with like colors,

   (Turn your scrubs inside out when washing to avoid fabric abrasion and fading. This applies to all fabrics.)

2. Only use Non-Chlorine Bleach when needed

3. Tumble dry low

4. Iron if needed

** Overloading washer or dryer could damage your clothes and decrease your washer and dryer's efficiency

** Don’t forget to treat stains before washing and disinfecting your scrubs. You might want to wash your scrubs in cold water to initially remove stains, before washing them a second time in warm water with disinfectant. Warmer water is likely to set the stains.

** Adding ½ cup of vinegar to your load will help soften the fabric.

** Scrubs can be disinfected by adding ½ cup of Pine-Sol along with your regular detergent.

 

To ensure your FYSEL® scrubs look fresh please follow these guidelines.

1. Machine wash with like colors (Turn your scrubs inside out when washing to avoid fabric abrasion and fading.)

2. Only use Non-Chlorine Bleach when needed

3. Tumble dry low

4. Iron if needed

**Overloading your washer or dryer could result in piling or damage and could decrease your washer and dryer's efficiency

**Avoid the use of hot water before removing stains.

**Adding ½ cup of vinegar to your load will help soften the fabric.

**Scrubs can be disinfected by adding ½ cup of Pine-Sol along with your regular detergent.

 

A regular wash with warm to hot water and a spin in the dryer will kill most germs. But, Don’t forget to treat stains before washing.  Also, if you need extra disinfectant, you need to take an extra step, we will guide this here, too.

 

A few tips to keep in mind when treating those stains:

- The sooner you treat the stain the easier it will be to remove it.

- Use cold water. Hot or even warm water will set in the stain, making it harder, or even impossible, to remove.

- Pretreat with a stain remover and soak overnight before washing.

Here are some of the most common stain culprits and quick tips on how to treat the stains prior to washing:

Stain Type How to Remove Blood To remove a blood stain, first wet the affected area with cold water. Then, gently rub a bar of soap over the stain while holding a stream of cold water above it. The soap and water will work together to break down the proteins in the blood. Continue rubbing and rinsing until the stain fully dissipates. For an alternative approach, directly apply hydrogen peroxide to the blood stain. Hydrogen peroxide acts as an oxidizing agent that bleaches out the stain. Simply pour hydrogen peroxide onto the stain and allow it to set for a few minutes before rinsing with water. The hydrogen peroxide method provides a fast and effective way to remove blood from fabric. With either the soap and water or the hydrogen peroxide technique, the blood stain should disappear completely with minimal effort. Urine To remove it, soak it for a few hours in a mixture of cold water and ammonia. The ammonia should help lift the stain and deodorize the area. Sweat Soak the stain in a mixture of ½ cup of cold water and 1 tablespoon of vinegar to freshen up. Vomit/ Feces Remove any solid particles from the stained area. Rinse thoroughly with cold water. Soak the stain in a mixture of one quart of warm water and one tablespoon of ammonia. Use a soft brush to lightly stroke the stain. Rinse well with water to remove any remaining ammonia after the stain is lifted. Repeat this process as needed until the stain is fully removed. Medication Oil Based To treat oil or grease stains before washing, apply either baby powder or dish soap to the stain. Baby powder will absorb the oil, while dish soap breaks down grease. Apply the powder or soap, then proceed with the regular wash cycle. This pre-treatment step helps remove stubborn food and medication stains from clothing and other fabrics. Medication Ointment Remove any excess ointment. Lightly apply corn starch and rub it in until fully absorbed. And wash it with cold water. Coffee promptly absorb any liquid by blotting with a clean cloth. Sprinkle baking soda over the stain and blot without rubbing.

 

Please refer to our size guide to determine which size you should order.Our sizing is the same across multiple styles however fits may vary. 

If you are still unsure about your size, click the hanger icon on each product page "not sure about the size?" and take a fit quiz. 

Yes, we have a rewards program called: Mediclo Insider Rewards. It's free to join and easy to earn points. For each eligible purchase, you can earn points that can be redeem for discounts.

>>>Ways to Earn: 

• Place an order (5 Mediclo Insider Points for every $1 spent)
• Celebrate a Birthday (500 Mediclo Insider Points)
• Write a product review _verified product purchase only(500 Mediclo Insider Points)
• Follow us on Instagram @shopmediclo (100 Mediclo Insider Points)
• Follow us on Facebook @shopmediclo (100 Mediclo Insider Points)
• Follow us on X @shopmediclo (100 Mediclo Insider Points)
•  

•  

>>>Ways to Redeem:

• Order Discount (100 Mediclo Insider Points = $1)

1. Click Mediclo Insider Reward(@left bottom)       

2. Sign In

3. Check out your point

4. Redeem your point

5. Get your store credit code or link 

6. Redeem it

>>>Extra ways to earn:

Referrals - Give $20 get $20 when your friends use your referral link and make a purchase of $50 or more

>>>Go to signup page

https://mediclo.com/account/register

At Mediclo, it's more than just scrubs. We strive to create a sustainable brand while providing the very best for healthcare professionals around the world. We try our best to practice sustainability in all aspects of our business and product's life-cycle.

For a more detailed look into our sustainable practices please visit: Made With Care