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Returns & Exchanges FAQ
What is Mediclo's return policy?
Mediclo accepts returns and exchanges within 30 days of delivery on unworn, unwashed items with the original tags attached. Returns are free on orders of $60 or more; orders under $60 have a $10 shipping and return fee.
To be eligible, your item must be:
- Unworn, unwashed, and in the condition you received it
- Free of makeup, deodorant, and stains such as liquid, oil, or ink
- In its original packaging with the original tags attached
- Returned with a receipt or proof of purchase
Final sale and embroidered items cannot be returned or exchanged. Gift orders follow the same rules.
How long do I have to return Mediclo scrubs?
You have 30 days from the delivery date to return or exchange Mediclo scrubs. Returns started after day 30 are not accepted.
How do I return my Mediclo order?
US customers return Mediclo orders through the online Returns & Exchanges portal and ship items back with a prepaid label.
1. Go to the Returns & Exchanges portal.
2. Enter your order number (it starts with “MC” or “EXC-MC”) and your ZIP code.
3. Choose the items you’re returning and follow the prompts.
4. Pack the items with your original packing slip and ship them using the prepaid label.
How do I exchange my Mediclo scrubs for a different size or color?
Start a Mediclo exchange in the Returns & Exchanges portal within 30 days of delivery, using your order number and ZIP code.
Exchanged items must meet the same conditions as returns: unworn, unwashed, stain-free, in original packaging with tags attached, and with proof of purchase. Final sale and embroidered items cannot be exchanged.
How long does a Mediclo refund take?
Mediclo issues refunds within 3–5 business days after your return reaches our warehouse. Your bank may take a few extra days to post it.
Refunds go back to your original payment method unless you request otherwise.
Can I return final sale or embroidered Mediclo scrubs?
No. Final sale and embroidered Mediclo items cannot be returned, exchanged, or refunded.
Shipping FAQ
How much does Mediclo charge for shipping?
Mediclo offers free standard shipping on US orders of $60 or more and charges $10 on US orders under $60.
How long does Mediclo shipping take?
Mediclo orders ship within 1–2 business days, and free standard shipping in the continental US arrives in 3–10 business days for most locations.
- Orders are not fulfilled on weekends or major US holidays.
- Processing can take longer while we verify payment or if an item has limited availability.
- Watch your email for your order and shipping confirmations, which include tracking.
How long do embroidered Mediclo scrubs take to ship?
Embroidered Mediclo orders need up to two extra weeks to be fulfilled before they ship. Standard shipping times apply after that.
Does Mediclo ship to P.O. boxes?
No. Mediclo does not ship to P.O. boxes or to third-party companies such as package forwarders.
Care FAQ
How should I wash and dry Mediclo scrubs?
Wash Mediclo scrubs inside out in cold water and tumble dry on low heat. This keeps the fabric soft, the color rich, and the fit and features working as designed.
Why are my Mediclo TENCEL™ scrubs fading?
Slight fading is normal for Mediclo TENCEL™ scrubs and gives them a soft, worn-in look over time. TENCEL™ is a smooth, natural cellulose fiber, so darker dyes don't bond to it the same way they bond to synthetic fibers like polyester.
Washing inside out in cold water and drying on low heat helps slow fading.
Fabric FAQ
What's the difference between Mediclo TENCEL™ and FYSEL® scrubs?
Mediclo TENCEL™ scrubs are made mainly from responsibly sourced eucalyptus fibers for breathable, cooling comfort, while FYSEL® scrubs are a proprietary blend made mostly of recycled polyester for durability and easy care.
| TENCEL™ | FYSEL® | |
|---|---|---|
| Made from | Mainly responsibly sourced eucalyptus fibers | Proprietary blend, mostly recycled polyester from plastic waste |
| Feels like | A smooth, silky organic T-shirt | Soft with a structured, performance feel |
| Key benefits | Breathable, temperature-regulating, gentle on sensitive skin, helps resist odor | Highly durable, liquid-repellent, wrinkle-resistant, holds its shape |
| Best for | Running hot, sensitive skin, maximum comfort | Fast-paced, messy shifts and frequent re-wear |
Who should buy Mediclo TENCEL™ scrubs?
Mediclo TENCEL™ scrubs are best if you run hot, have sensitive skin, or want the softest scrubs possible. They feel like your favorite organic T-shirt, with a smooth, silky texture that breathes and helps regulate temperature through a long shift.
Who should buy Mediclo FYSEL® scrubs?
Mediclo FYSEL® scrubs are built for people who are always moving and dealing with mess on shift. The proprietary blend stays soft while resisting liquids, wrinkles, and stretching out, so you can wear them shift after shift without worrying about wear.
How do Mediclo scrubs compare to FIGS, Jaanuu, Mandala, and Fabletics?
Mediclo scrubs differ from other premium scrub brands in two ways: they're made from eco-conscious materials (eucalyptus-based TENCEL™ and recycled-polyester FYSEL®), and they're cut with a more tailored, form-fitting silhouette.
- Materials: you choose between a natural-fiber option for comfort and a recycled performance option for durability.
- Fit: true to size but more tailored than traditional scrubs, in XXS–XXL with petite and tall lengths.
The best choice depends on what you need most on shift: breathability, durability, fit, or price.
Rewards Program FAQ
How do I earn Mediclo rewards points?
You earn Mediclo rewards points by creating a free account and then shopping, following Mediclo on social media, signing up for emails, and celebrating your birthday with us.
Join Mediclo Rewards to start earning.
How do I use my Mediclo rewards points?
Your available Mediclo rewards points appear at checkout, where you can choose to apply them to your order. Make sure you're signed in to your account to see them.
Can I use Mediclo rewards points on sale items?
No. Mediclo rewards points can only be used on full-price items and can't be combined with sale or already-discounted prices.
Style and Fit FAQ
What sizes do Mediclo scrubs come in?
Mediclo scrubs come in sizes XXS to XXL, with petite, regular, and tall lengths to fit a wide range of body types.
Do Mediclo scrubs run small, large, or true to size?
Mediclo scrubs run true to size, but they're cut slimmer and more tailored than traditional boxy scrubs. If you prefer a relaxed fit, consider sizing up.
See the women's size chart or men's size chart for exact measurements.
Sustainability FAQ
Are Mediclo scrubs sustainable?
Mediclo makes its scrubs from two lower-impact materials: TENCEL™ fibers from responsibly sourced eucalyptus and FYSEL®, a blend made mostly of recycled polyester from plastic waste.
What are Mediclo FYSEL® scrubs made from?
Mediclo FYSEL® scrubs are made mostly from recycled polyester created from plastic waste that would otherwise go to landfill.
Where does the eucalyptus in Mediclo TENCEL™ scrubs come from?
The TENCEL™ fibers in Mediclo scrubs come from responsibly sourced eucalyptus.